Refund & Cancellation Policy

At Truve Verify, we provide highly customized, data-intensive due diligence and corporate intelligence services. Because our workflow involves immediate resource allocation, API querying, and automated data aggregation, our refund policy is structured to reflect the irreversible costs incurred once an investigation begins.

Please read the following policy carefully before purchasing our services. Our order process and payment transactions are conducted by our online reseller and Merchant of Record, Dodo Payments. They process all transactions and manage refunds in accordance with this policy.

1. Pre-Submission Refunds (Orders in "Pending Input")

If you have successfully paid for a package but have not yet submitted the target company's information (your order remains in the `pending_input` status), you are eligible for a refund.

• Processing Fees: Full refund before processing, processing fees apply once lookup begins. This covers the non-refundable transaction fees charged by our Merchant of Record (Dodo Payments) and the automated infrastructure provisioning costs incurred upon your initial order.
• Process: You must request this refund via our Customer Service portal before submitting any target data.

2. Post-Submission: No Refunds (Orders in "Investigating" or "Completed")

Once you submit the target entity's information and your order status transitions to investigating, all sales are final.

• Immediate Resource Commitment: The moment data is submitted, our proprietary algorithms begin querying paid registries, extracting historical data, and conducting irreversible investigative work.
• Zero Refund Policy: Due to the immediate expenditure of these computational resources, we cannot issue refunds, partial or full, under any circumstances once the investigation has commenced, regardless of the final outcome of the report.

3. Subscription & Recurring Services (Monthly and Daily)

For recurring services (e.g., Long-term Monitoring), billing may occur on a monthly or daily cycle. If you cancel mid-cycle, refunds are prorated based on the elapsed time of your current billing cycle to account for front-loaded setup and active tracking costs:

For Monthly Billing Cycles:

• Cancellation within Days 1–7 of the cycle: Eligible for a 40% refund of the current cycle's fee.
• Cancellation within Days 8–15: Eligible for a 30% refund.
• Cancellation within Days 16–22: Eligible for a 10% refund.
• Cancellation after Day 22: No refund will be issued for the current cycle.

For Daily Billing Cycles (24-Hour Periods):

• Cancellation within 0–6 hours of the cycle start: Eligible for a 40% refund of the daily fee.
• Cancellation within 6–12 hours: Eligible for a 30% refund.
• Cancellation within 12–18 hours: Eligible for a 10% refund.
• Cancellation after 18 hours: No refund will be issued for the current day.

Note: Your service will remain active until the end of the respective refunded billing period.

4. Unfulfillable Orders (Company Exception)

In rare cases where Truve Verify determines that a target entity cannot be investigated (e.g., complete absence of registry data or jurisdictional blocks), we reserve the right to cancel the order. In such entirely Truve-initiated cancellations, a 100% full refund (or platform credit, at your preference) will be issued.

5. Chargebacks and Disputes

We track all IP addresses, data submissions, and login activities. Filing a fraudulent chargeback claiming "service not provided" after you have submitted target data constitutes a breach of our Terms of Service. We will submit all timestamped activity logs and this Refund Policy to Dodo Payments and your issuing bank to vigorously dispute malicious chargebacks.

6. Refund Processing Timeline

All eligible refund requests must be officially confirmed and approved through our Customer Service portal.

• Initiation Phase: Once a refund is mutually confirmed by our support team, Truve Verify will initiate the refund process within 5 to 7 business days.
• Fund Arrival Phase: The time it takes for the funds to reflect in your bank account or credit card balance is strictly subject to the processing times of Dodo Payments and your issuing bank. This typically requires an additional 3 to 10 business days after we have initiated the transfer on our end.