Terms of Service

Welcome to Truve Verify ("we," "us," or "our"). By creating an account, accessing our platform, or purchasing our due diligence and verification services, you ("Client," "User," or "you") agree to be bound by these Terms of Service ("Terms").

1. Description of Service

Truve Verify provides corporate background verification, open-source intelligence (OSINT), and due diligence reports on corporate entities operating in the Greater China region and related jurisdictions. All services are intended strictly for lawful business intelligence, vendor verification, and risk assessment purposes.

2. Nature of Intelligence & Disclaimer of Advice

• Public & Registry Data: Information compiled in our reports is gathered from official government registries, public regulatory records, open court dockets, credit databases, and verified open-source intelligence.
• No Legal or Financial Advice: Truve Verify is not a law firm, licensed auditing firm, or credit rating agency. Reports, findings, and summaries provided through the service do not constitute legal, investment, financial, or commercial advice.
• Information As-Is: Public registries and enterprise filings are subject to change, delay, or administrative discrepancies. While we exercise reasonable professional diligence, all deliverables are provided on an "as is" and "as available" basis without warranties of merchantability or fitness for a particular purpose.

3. Order Fulfillment & Delivery Timelines

• All stated delivery times (e.g., 24–48 hours) are estimates and do not represent binding deadlines.
• Fulfillment timelines begin only after you have submitted accurate and complete target identifiers (such as the target entity's registered Chinese name or Unified Social Credit Code).
• If additional clarification is required, turnaround times will pause until sufficient details are provided.

4. Fees, Cancellation & Refund Policy

• Payment Processing: Payments are processed securely via our merchant of record (Dodo payments) or designated payment gateways.
• All Sales Final Upon Commencement: Due to the customized nature and immediate operational and investigative costs incurred, all purchases are non-refundable once an order enters the "Investigating" status.
• Eligible Exceptions: If our preliminary screening determines that a target entity cannot be processed due to legal restrictions, or if an order is cancelled while still in the "Pending Input" state, a full or partial refund/credit may be issued at our sole discretion.

5. Client Obligations & Acceptable Use

You represent and warrant that:

• You will not use the deliverables for any unlawful, extortionate, defamatory, or prohibited purposes.
• You possess a legitimate commercial or legal interest in reviewing the target entity.
• You will not reverse engineer, scrape, resell, or publicly redistribute the raw deliverables without prior written consent.

6. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Truve Verify, its operators, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages (including loss of profits, commercial opportunities, or business interruption) arising out of or related to your use of our reports.

Our total aggregate liability for any claim arising out of these Terms or the services provided shall be strictly limited to the amount paid by you for the specific report or package giving rise to liability.

7. Modifications & Termination

We reserve the right to modify these Terms at any time. Continued use of the service following posted updates constitutes acceptance. We reserve the right to suspend or terminate accounts that breach these Terms without refund.

8. Contact Information

For questions regarding these Terms, contact our legal and operations team at: contact@truvecheck.com